UK orders are currently on backorder — new stock arriving in about 7 weeks. Orders placed now will ship as soon as stock arrives.
Shipping Policy
Last updated: 20 October 2026.
Nothing in this policy limits or removes rights that cannot lawfully be excluded under applicable UK consumer law.
1. Stock availability
Delivery times on this page are measured from one consistent starting point: the moment your item is in stock. While an item is on backorder, the estimated availability date shown on its product page applies first; order processing and transit follow dispatch. PortableBidet UK delivers to UK addresses only.
2. Order processing
Orders are processed after payment authorisation and any reasonable fraud-prevention checks. We aim to process in-stock orders within up to two business days once stock is available. Working days exclude weekends and applicable UK public holidays. Orders placed after any published cut-off may begin processing on the next working day.
3. Transit
Once your order is dispatched, transit takes an estimated 3–5 business days.
4. Total delivery time
For in-stock items, the estimated total delivery time is 5–7 business days from the item being in stock: up to 2 business days order processing plus 3–5 business days transit. While an item is on backorder, the estimated availability date shown on its product page applies first, and processing and transit follow dispatch. Delivery estimates are estimates, not guarantees, unless a specific guaranteed service is sold. We comply with applicable consumer rules on delivery timing, including the general 30-day rule unless another delivery period has been agreed.
5. Fraud prevention and order verification
To protect customers and PortableBidet against unauthorised transactions, payment fraud and delivery disputes, some orders may be held for additional verification before dispatch. Verification will be limited to information reasonably needed to confirm the order. A billing and delivery address mismatch, or a multiple-unit, high-value or unusual order, may trigger review, and dispatch may be delayed while a verification request is unresolved. PortableBidet will not ask for a card PIN, full card number, online-banking password or one-time banking security code by email.
6. UK delivery coverage
PortableBidet UK currently delivers to UK addresses only. Service levels may differ for Northern Ireland, islands, the Highlands or other remote areas; the live checkout will be treated as the authoritative delivery option for the address entered.
7. Delivery charges
Standard UK delivery is free and tracked. All mandatory delivery charges are shown before you commit to payment. We do not add unavoidable fees late in checkout. Any optional express upgrade will be clearly identified as optional.
8. Packaging
Personal-hygiene orders are packed to protect the product and customer privacy.
9. Tracking and delivery evidence
Where tracking is provided, please monitor courier updates. Delivery evidence may include carrier scans, signature, geolocation data, photographic proof or other courier records, but any dispute will be assessed fairly in light of the evidence and applicable consumer law.
10. Address accuracy
Please provide a complete and accurate delivery address. If an address error is reported before dispatch, we will try to correct it but cannot guarantee changes once an order has entered fulfilment or been handed to the courier. Reasonable additional delivery costs caused by an incorrect customer-supplied address may be charged where lawful and clearly communicated.
11. Missed delivery and non-collection
If a parcel cannot be delivered, the courier may offer redelivery, collection or another available option. If a parcel is returned because it was not collected or because an unusable address was supplied, reasonable re-delivery costs may be charged where lawful. This does not remove cancellation or refund rights that apply by law.
12. Lost parcels
If tracking shows a significant delay or no delivery, contact customer support with your order number. We will investigate with the carrier. If a parcel is confirmed lost, we will provide an appropriate remedy, such as a replacement or refund, in line with the contract and applicable law.
13. Delivery marked complete but not found
If tracking shows delivered but the parcel cannot be located, please check the delivery location, household members, neighbours where appropriate and any courier safe-place notice, then contact us promptly. We may ask the courier to investigate before resolving the claim. Courier evidence is relevant but is not automatically conclusive in every consumer dispute.
14. Damaged parcels
If an order arrives visibly damaged, contact us as soon as reasonably possible and retain the packaging. Photos of the parcel and product may help a courier claim. A short reporting request helps evidence collection, but it must not be written as a loss of statutory rights if you report later.
15. High-value, bulk and multiple-unit orders
Larger orders may require additional payment/address verification, signature on delivery or a different dispatch process. If the order is business/wholesale rather than consumer retail, separate terms may apply and will be agreed before payment.
16. Rechargeable battery
The PortableBidet contains a rechargeable battery. Shipping complies with the selected courier’s current requirements for battery-powered goods.
17. Cancellation before dispatch
If you ask to cancel before dispatch, we will stop the order where reasonably possible and process the appropriate refund. If the parcel has already been dispatched, please follow the Returns Policy and any applicable statutory cancellation procedure.
18. Contact
For delivery questions, contact PortableBidet UK: sales@portablebidet.uk, 020 4586 9230. Hussan, trading as PortableBidet UK, Courtenay House, New Park Road, London SW2 4DN, United Kingdom.